Pros
Great people to work with, who are not managers.
Cons
1. They want to show that they are an open company but will do only what they have decided on their own. Every decision made doesn't involve anyone who this decision affects and there is no following-up on whether it's working. They claim to work in an "agile" style but all they do is make changes without thinking and then leave it be even if made things worse. 2. No accountability. Every issue that happened "was out of their control" and it takes months to resolve. Even the most crucial ones: no ability to checkout or place an order. Instead, they decide to have no IT person. And this is an online store! 3. They want to show you how much they want to help you but this "help" does more harm and is not needed in the first place. They don't want to hear your opinion at all while claiming that they are open to feedback. If you do say something against their decisions, all you will hear is "we've made the decision already and it's here to stay". 4. Higher management is focusing on acquiring other companies instead of focusing on the ones they already have and helping them grow.
