Booking.com Reviews | Glassdoor.sg

Booking.com Reviews

Updated 23 Aug 2019

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Found 2480 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
69%
Approve of CEO
Booking.com CEO Gillian Tans
Gillian Tans
944 Ratings
Pros
  • "Supportive and enthusiastic work environment(in 131 reviews)

  • "Free lunch/vouchers are provided for daily lunch meals(in 127 reviews)

Cons
  • "I have been working to support different team leaders in different teams(in 113 reviews)

  • "Customer service department has very high turnover rate(in 91 reviews)

More Pros and Cons
  1. Helpful (55)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    First off the atmosphere and diversity is amazing. It’s an awesome company to work for. The pay is good and quarterly bonuses are a perk. They offer free food a lot and the canteen offers healthy food choices that B.com pays 50% of the price for. They offer Monster energy drinks in the canteen and free Starbucks coffee. The PTO is also very good.

    Cons

    None that I can think off.

    Advice to Management

    Keep up the amazing work. Management really cares about the employees and are always there for support and always there to help you get to the next level if you want.

    Booking.com2019-04-22
  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Good benefits like health insurance, bonus and PTO

    Cons

    The job can be very stressful

    Booking.com2019-08-23
  3. "Great place to work but with no space for professional development and to grow within the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partnership Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 3 years

    Pros

    An amazing team of talented people from all over the world. Great product with very interesting ongoing developments making it 100% dynamic.

    Cons

    Very difficult to grow. Basically, no space for professional development unless you are based in Amsterdam.

    Advice to Management

    Managers should have within their targets to grow their team members within the structure and help them achieve their professional goals. In the end, good professional with ambitions will tend to leave if there are no opportunities for professional development.

    Booking.com2019-08-22
  4. "Pretty good place to work for such a long run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounts Manager in Ho Chi Minh City
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Very good benefits and work-life balance environment plus great culture and values

    Cons

    Uncompetitive salary paid among the OTAs industry, plus no Booking Annual Meeting in Amsterdam anymore

    Advice to Management

    Use the appropriate sources when conducting salary range research, should only involve OTAs not Hotels and we want the BAM back

    Booking.com2019-08-22
  5. "Great company culture and training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    intensive & regular training, great company culture

    Cons

    difficult to get promoted, don't give enough opportunities

    Advice to Management

    support internal staff with career progression

    Booking.com2019-08-22
  6. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Flexible hours, lot of opportunities to develop personal skills and change career path

    Cons

    Nothing really major to report

    Booking.com2019-08-21
  7. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csg Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    The People - The opportunities - The support - The environment -

    Cons

    it's cold in here lol

    Booking.com2019-08-21
  8. "Data analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Analyst in Amsterdam
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com part-time

    Pros

    It is one of the biggest firm in the world offering great opportunities to develop.

    Cons

    I don’t know what to say

    Booking.com2019-08-21
  9. "Best work experience I’ve ever had so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    - Great working culture, you can definitely be yourself in the office without being worried of any judgement, - management really appreciate good work, it doesn’t matter you’re a new employee, if you’re showing great job you can get promotion, - free buffet lunch everyday, - good work-life balance, nobody would ask you to work on weekend or when you’re on leaves, - the number or leaves days are much higher than other...

    Show More

    Cons

    - Too many changes in policies and system (especially in Finance) which means employees would need to learn new ones almost every 6 months, - the career path in Regional or Local Office can’t be as good as in the head office (Amsterdam) due to the limitation of positions and departments.

    Advice to Management

    - Should make alignments among departments because sometimes a policy in Dept A is not aligned with another policy from Dept B, which might make our partners or customers confused, - make sure that the team has a good preparation and planning before launching new system to avoid bigger problem.

    Booking.com2019-08-20
  10. "Very lucky to have a company like this in Amsterdam!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in Amsterdam
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    + Diverse and dynamic atmosphere. Changes do happen in Booking and that's something which does energise me. + Positive environment where people are proud to work for Booking.com. + Still a strong vibe of being humble and approachable without being competitive. Little hierarchy and strong mentality of collaboration rather being individual contributer

    Cons

    - It is a given we are moving from a start-up environment to a maturity stage, which is a natural thing for a company this size. With maturing there can be times for uncertainty.

    Booking.com2019-08-20
Found 2480 reviews