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Booking.com

Engaged Employer

Booking.com

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Booking.com Reviews

4.2

88% would recommend to a friend

(4719 total reviews)

President and CEO Glenn Fogel

Glenn Fogel

82% approve of CEO

Ratings by category

4.5

Culture and Values

4.5

Diversity and Inclusion

4.2

Work/Life Balance

4.1

Senior Management

3.8

Compensation and Benefits

3.4

Career Opportunities

Ratings distribution

5 stars

32%

4 stars

33%

3 stars

20%

2 stars

9%

1 star

7%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset.(in 528 reviews)
  • "The recruiter of this company should be praised since I meet so many great people at work(in 491 reviews)
  • "Great colleagues and a company that strives to keep the satisfaction of employees(in 435 reviews)
  • "Great culture and values which are part of the company's actions and not just words.(in 347 reviews)
  • "Good work life balance and a lot of smart people to work with and learn from.(in 234 reviews)
Cons
  • "The HR people don't do heir work; the management is poor and thinking of retirement.(in 386 reviews)
  • "People get low salaries and even when they get promoted they get salary increases that are almost an insult.(in 322 reviews)
  • "Bad managers are very bad(in 234 reviews)
  • "Low pay and welfare especially for operation team(in 137 reviews)
  • "Lack of company vision and poor leadership(in 75 reviews)
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Found 4,719 of over 8K reviews

Updated 4 Dec 2023

    1. 5.0
      15 Jun 2023
      Human Resources
      Current Employee
      Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, incentive and pay

      Cons

      Nothing I can think of

      1. 2.0
        17 Nov 2023
        Account Manager
        Former Employee, more than 1 year
        Singapore
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Used to be good but not now

        Cons

        Lots of long serving staff that are too comfortable with the job

      2. Join the Booking.com team
        See Our Latest Jobs
        1. 4.0
          12 Oct 2023
          Credit Controller
          Current Employee, more than 5 years
          Singapore
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good international Environment, maternity leave 22 weeks Many leaves for person who have family

          Cons

          Not many chance of career progress

          Hi, thank you for your review. We’re glad to hear that you appreciate the friendly and welcoming workplace environment that we provide for our employees. Please know that you can always contact your manager or HR business partner to talk about getting to the next phase in your career if opportunities arise in the future. We’re excited to continue our work together. The Booking.com team

          1. 4.0
            28 Aug 2023
            RTA Analyst
            Former Employee
            Singapore
            Recommend
            CEO Approval
            Business Outlook

            Pros

            good culture, good benefit, not too good on payment

            Cons

            not too good on payment

            Hi, thank you for sharing your perspective with us. It’s nice to hear that you enjoyed your time at Booking.com. We appreciate you for taking the time to let us know how your experience was. The Booking.com team

            1. 4.0
              19 Jul 2023
              Partner Service Specialist
              Former Employee, more than 1 year
              Singapore
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Good working multi national culture. Work life balance.

              Cons

              Laidoff approach was very unprofessional

              1. 5.0
                1 Jun 2023
                Human Resources
                Current Employee, more than 1 year
                Singapore
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Holistic welfare for employees, engaging managers and helpful co-workers, great benefits all round

                Cons

                Fast paced changes, but that is to be expected in any great company that is at the forefront of innovation and change for the industry that it is in

                1. 5.0
                  30 Mar 2023
                  Credit Controller
                  Current Employee, more than 3 years
                  Singapore
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  I am recommending this workplace due to work-life balance and colleagues around the globe are respecting one another. You're not being judge because of your gender, your race, they way you speak or even your appearence. I love it when colleagues are being so accepting about you just being yourself !

                  Cons

                  Nothing that I could think of !

                  1. 1.0
                    21 Jun 2023
                    Customer Service
                    Former Employee, more than 1 year
                    Singapore
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    nothing really no pros at all

                    Cons

                    full time phone call always angry guest too srressful

                    1. 4.0
                      12 Apr 2023
                      Ops Specialist
                      Current Employee, more than 5 years
                      Singapore
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great mix of different cultures in the organization. Love the people and the hybrid flexible work arrangements.

                      Cons

                      in need of a balance ratio of employees of diverse background for better inclusivity.

                      Thanks for sharing your perspective. It’s great to see that you appreciate the diverse culture of our workplace, as well as the flexibility it provides. We are committed to creating an environment where everyone has an equal chance to progress, therefore your feedback is greatly appreciated. The Booking.com team

                      1. 4.0
                        25 Apr 2023
                        Finance
                        Current Employee, more than 5 years
                        Singapore
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good culture and hybrid working

                        Cons

                        Limited room for growth as a regional hub

                      Viewing 1 - 10 of 4,719 Reviews
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                      Booking.com Reviews FAQs

                      Booking.com has an overall rating of 4.2 out of 5, based on over 7,696 reviews left anonymously by employees. 88% of employees would recommend working at Booking.com to a friend and 84% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 5% over the last 12 months.

                      88% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.5 for culture and values and 3.4 for career opportunities.

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                      Glassdoor has 7,696 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.