Booking.com Reviews

Updated May 15, 2022

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Found 5,155 of over 5,966 reviews

3.7
73%
Recommend to a Friend
75%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
1,375 Ratings
Pros
  • "Good benefits for an executive level(in 166 reviews)

  • "Great office environment, good salary(in 112 reviews)

  • Cons
  • "Low salary comparing to other companies(in 76 reviews)

  • "No one in particular to mention(in 65 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Awesome

      Nov 27, 2021 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome work place to work in and for.

      Cons

      Still thinks it’s awesome company

      Be the first to find this review helpful
    2. 4.0
      Current Employee, more than 5 years

      Personalized review.

      Apr 20, 2022 - Customer Service Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People friendly company to work with.

      Cons

      More flexibility in terms of working can be provided.

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    3. 2.0
      Current Employee, more than 3 years

      Many changes in work culture after Covid-19

      Apr 11, 2022 - Finance in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Very good benefit with health screening every year and extend care to your family members. - Hybrid working environment. - Working with great / smart peoples who are so hungry and a lot of ambitious.

      Cons

      - There are many bugs / unsolved issue pending for ages without cares, big challenges to find workaround in every day to day work. - Job insecurity, you won't know if company will choose you to go due to pandemic at anytime.

      2 people found this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Family oriented

      Feb 28, 2022 - Partner Support Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leave, Medical, Incentives, Benefits, Engagement activities

      Cons

      Old system processes, management can be improved

      Continue reading
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    5. 3.0
      Former Employee, more than 5 years

      Great company to work with

      Mar 2, 2022 - Credit Controller in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced environment, Diversity culture

      Cons

      Lack of transparency in leadership

      1 person found this review helpful
    6. 4.0
      Former Employee, more than 1 year

      Nice people

      Feb 11, 2022 - Content Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people and culture Fast paced

      Cons

      Salary is not competitive in market

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    7. 3.0
      Current Employee

      Great workplace, Great culture

      Feb 12, 2022 - Customer Service Senior Guest Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It has own culture and embrace diversity. You can easily connect with your colleagues in an open environment. They are loyal, friendly, and energetic. Team Managers are very dedicated to provide supports whenever necessary. Free to use holidays (21 days will be given per year).

      Cons

      We can report defects & requests to change of some issue and development can take very long that you may not see the changes in coming few years. No transparency on leadership management style. Small career opportunities (only available at HQ)

      Continue reading
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    8. 1.0
      Former Employee, more than 3 years

      Toxic Management

      Feb 10, 2022 - Credit Controller 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - annual trips to Amsterdam - free lunches

      Cons

      Management (esp in APAC) is toxic. They practice favouritism and only promote people who ‘worship’ them.

      6 people found this review helpful
    9. 1.0
      Current Employee, more than 5 years

      Don’t trust the leadership

      Feb 10, 2022 - Customer Service Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Used to be proud of working for Booking.com

      Cons

      7 years contribute to the company, contribute to the company’s core value which is exceptional customer service. During the Covid situation, we still believe in the leadership’s promise to build and protect the CS department And the whole CS departments all over the world got replaced by outsourced staff by a simple email and a PRE-RECORDED video.

      Continue reading
      5 people found this review helpful
    10. 4.0
      Former Employee, more than 1 year

      Nice company

      Dec 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Working life balance 2. Data driven

      Cons

      1. impact 2. reorg , change topic

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    Viewing 1 - 10 of 5,155 Reviews

    Booking.com Reviews FAQs

    Booking.com has an overall rating of 3.7 out of 5, based on over 5,966 reviews left anonymously by employees. 73% of employees would recommend working at Booking.com to a friend and 55% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Booking.com. This rating has decreased by -2% over the last 12 months.

    73% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.1 for career opportunities.

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