Toxic environment, ridiculous expectations for work being done, micromanagement
Pros
Flexi time, Colleagues are generally very nice people - as are most of the customers you speak to, Pension, experience working in civil service
Cons
Glorified call centre. Micro management. 10 minutes after call work and still expected to progress high case loads. Toxic environment - colleagues can be poisonous from the get go. Cannot use your annual leave as freely as you’d imagine, lucky dip for time off at Christmas, I got 2 days where some people get 7 days off, then you’d be asked to “give a day back” to meet business demands. “A rule for thee but not for me” management when it comes to doing 60% of working hours in office. Some of the longer standing members of staff don’t do half the job but if you’re new, there is NO negotiation in your role, or playing to your strengths as an individual. Finally, too many tasks expected of one person for AO grade.
