employer cover photo
employer logo

ClassPass Reviews

3.3

54% would recommend to a friend

(289 total reviews)
avatar

Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

289 reviews
1.0
27 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Initial autonomy given, though in general, this company values people who stay within a specific operator mode. If you're in the line of sight of the Sr Leadership team, you'll probably be in a good position. If you however, somehow stop getting that attention due to team change or priority shifts, you either need to keep your head down or force yourself to constantly be at the mercy of scrutiny from other members of the team that don't understand what you do because of how siloed the work is from team to team. The company has a visible and diverse female founder who is by all means wonderful, passionate and mission driven, but she unfortunately isn't as connected to the business day to day as she used to be which is a shame.

Cons

I saw many senior leaders depart the company over the course of the months to follow. This could be a sign of growing pains or people outgrowing their positions, but having some pretty smart people in those ranks seemed to indicate otherwise, in addition to others saying how sad they felt. Additionally, I was told by other team mates and other leaders in the business that niceness and group consensus was most important -- something that makes driving a business at this velocity and growth rate tricky. (I'm not saying people need to be mean, but spending more time making sure you don't tread on someone's domain or feet versus trying to spend time solving problems together was tough over time.) I was also told that the old CMO championed swim lanes -- so that people got to achieve their best work by doing what they do best but unfortunately, since she left, that is definitely not the situation anymore. Frameworks abound and are written, but without leaders who know how to scale these properly and enforce them (in some cases I heard that they weren't allowed to), we don't see any efficacy. This is extremely evident across the organization. Lots of paperwork, but with the variability in seniority of middle management, you'd just see half of the managers being strong, and the other half not even understanding how to run a P and L because they were hired in haste and not vetted properly. Even amongst leaders, I saw differences in competency and understanding of their own roles -- and that clearly created chaos and territorial behaviour from some.

2.0
27 Jun 2019

Terrible culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

bad mothing and gossiping between senior-level management political battles across continents strict management levels that discourage collaboration too much focus on the big picture / 'great' things about the company and not enough focus on training and building teams poor HR with little to no follow through little to no role progression or expansion - they will put you where the company needs you, regardless of your area of interest or skils

Cons

free fitness membership CEO is energetic and encouraging, but that's about the only place you'll find that in this company

4.0
8 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Very caring team. Lots of support. Remote work,

Cons

nothing to complain about honestly.

Viewing 1 - 3 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.