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The unicorn journey that's sprinkled with fallen stars - Anonymous employee ClassPass Employee Review

1.0
27 Sept 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Initial autonomy given, though in general, this company values people who stay within a specific operator mode. If you're in the line of sight of the Sr Leadership team, you'll probably be in a good position. If you however, somehow stop getting that attention due to team change or priority shifts, you either need to keep your head down or force yourself to constantly be at the mercy of scrutiny from other members of the team that don't understand what you do because of how siloed the work is from team to team. The company has a visible and diverse female founder who is by all means wonderful, passionate and mission driven, but she unfortunately isn't as connected to the business day to day as she used to be which is a shame.

Cons

I saw many senior leaders depart the company over the course of the months to follow. This could be a sign of growing pains or people outgrowing their positions, but having some pretty smart people in those ranks seemed to indicate otherwise, in addition to others saying how sad they felt. Additionally, I was told by other team mates and other leaders in the business that niceness and group consensus was most important -- something that makes driving a business at this velocity and growth rate tricky. (I'm not saying people need to be mean, but spending more time making sure you don't tread on someone's domain or feet versus trying to spend time solving problems together was tough over time.) I was also told that the old CMO championed swim lanes -- so that people got to achieve their best work by doing what they do best but unfortunately, since she left, that is definitely not the situation anymore. Frameworks abound and are written, but without leaders who know how to scale these properly and enforce them (in some cases I heard that they weren't allowed to), we don't see any efficacy. This is extremely evident across the organization. Lots of paperwork, but with the variability in seniority of middle management, you'd just see half of the managers being strong, and the other half not even understanding how to run a P and L because they were hired in haste and not vetted properly. Even amongst leaders, I saw differences in competency and understanding of their own roles -- and that clearly created chaos and territorial behaviour from some.

Explore other reviews about ClassPass

5.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
1 May 2025
Recommend
CEO approval
Business outlook

Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

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