Complete I.T. Reviews

Often a fair disjoint between the teams, almost a 'them' and 'us' between the Helpdesk and Technical Consultants at times. A real sales driven environment, even the Helpdesk folks were encouraged to up-sell all the time, which was hard, when you were speaking to people who had problems ongoing for months! The loss of some great managers and team members, leaving behind some pretty sub-par replacements, with no people management skills. A complete focus on stats, if you could close 30 easy tickets in a day, you were applauded as being the best - but if you had dealt with 5 tricky ones, you were put under the magnifying glass. The business seemed to lose its way, offices were closed or moved for no apparent reason, staff were forced into longer commutes, and team leaders and managers seemed to change on a weekly/monthly basis. Some colleagues really had to fight for any form of pay rises, even if they were brilliant at their job, and were clearly an asset to the business - considering the mantra always used to be that "staff were our only product", you'd have thought they would do anything and everything to keep the good ones!

Wages were below market rate and some colleagues had to fight tooth and nail to get anything despite being great at what they did and not having been rewarded for it for several years No capacity management of staff. New customers would be signed up and on boarding was rushed and inconsistent and never was staffing levels looked at before making the decisions only once the customer signed and the team struggled would it even be thought about, often first blaming the guys rather than changing their process Management would stick by decisions which clearly didn't work rather than admit they were wrong Worst of all promises were made to people and then not stuck to which ultimately left to me leaving and I'm not talking about salary.