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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications Reviews

      3.9

      70% would recommend to a friend

      (4,275 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      4.1

      Compensation and benefits

      3.9

      Culture and values

      3.9

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      5.0
      7 Jun 2018

      Great company to work for!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked on one if the markets as well as the corporate office in Atlanta and have seen the same thing in both instances. The leadership is open and accessible, the company goes out of it's way to show that employees matter and the benefits package is remarkable. There is also a lot if advancement opportunity that extend beyond Cox Communications into other companies under the Cox Enterprises umbrella.

      Cons

      I think the company is a bit too eager to celebrate everything in an effort to make everyone feel comfortable.

      avatar
      Cox Communications Response
      7y
      Employees matter, we couldn't agree with you more! It's a pleasure to hear that our company culture is reflected in each of our locations and positively received. Thanks so much for your feedback. Best wishes!
      4.0
      10 Feb 2016

      Use to enjoy coming to work

      Retention specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great pay! Opportunity to go on company paid vacations by winning contests for being one of the best in your department for the year. If you work hard you will get to play hard!

      Cons

      Starting to lose that "family away from home" feel. Turn over is becoming quite high in the call center. Use to be a lot of long term employees here who were great at their jobs. Most left due to some unfair decisions, found another job that showed them more appreciation, or due to a supervisor not liking them and found any small thing they may have done, turned it into something big, just to let them go.

      5.0
      7 Apr 2021

      I love it so far

      Customer retention agent
      Recommend
      CEO approval
      Business outlook

      Pros

      - The training is adapted to new & experienced people. - The trainers are very down to earth. - The fact that the company is very family oriented is huge and makes me feel I joined the right company. - The onboarding team was so helpful and talk to you like they really want you to be part of the team vs just another applicant. - They make the ambiance around you feel warm and welcoming.

      Cons

      - You have to write cons. - By working here you are less likely to get hit by lightning and thus less likely to become the flash.

      avatar
      Cox Communications Response
      5y
      Thanks for the kind words! It's great to hear that your Cox career journey is off to a great start. Employees are the heartbeat of our company and we're proud to know that you feel happy and valued at Cox. We appreciate you sharing your feedback on your trainer, and we will make sure to pass that along to their manager. Thanks for your commitment to building a better future. Keep up the great work!
      Viewing 1 - 3 of 4,275 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.