Use to enjoy coming to work - Retention Specialist Cox Communications Employee Review

4.0
10 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Great benefits, great pay! Opportunity to go on company paid vacations by winning contests for being one of the best in your department for the year. If you work hard you will get to play hard!

Cons

Starting to lose that "family away from home" feel. Turn over is becoming quite high in the call center. Use to be a lot of long term employees here who were great at their jobs. Most left due to some unfair decisions, found another job that showed them more appreciation, or due to a supervisor not liking them and found any small thing they may have done, turned it into something big, just to let them go.

Explore other reviews about Cox Communications

5.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Benefits Work culture time off. Retirement benefits are very good. Spent 27 years with the company they had there ups and downs but overall it is a great company to work for.

Cons

Like all companies they have there ups and downs. They always seemed to get through.

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Cox Communications Response
4w
Wow, what an incredible tenure! Thank you for being part of Cox's team for 27 years, and for sharing your feedback with us. Wishing you the best of luck!
5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance is a real thing at this company. They truly mean what they say when they say this. It keeps employees fresh and not burned out.

Cons

On-call is every month but we have the ability to have co-worker cover the on call shift.

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