There were far too much legacy in DFS, as it was a great and "human/relationship" based company in the past. Change was supposed to be good but the major restructure in 2019 was not handled well and it has dented the confidence and created unhappiness in majority of the employees.
Further impact from Covid-19 in 2020 as DFS operates as a Travel Retailer. Forced to take tough and negative actions to contain financials, creating further lack in employee confidence although Management is trying very hard to contain the situation.
The change of leadership has brought direct impact to some departments, some positive while some negative. However, humans usually forget good things while bad things are remembered. Back to my first Con, the company went through a badly managed restructuring to remove legacy yet some poor leadership amidst chaos is promoting legacy.