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      ESP Group

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      ESP Group Reviews

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      2.4

      27% would recommend to a friend

      (26 total reviews)

      18% positive business outlook

      Ratings by category

      2.9

      Diversity and inclusion

      2.5

      Work/Life balance

      2.4

      Culture and values

      2.4

      Senior management

      2.4

      Career opportunities

      2.3

      Compensation and benefits

      ESP Group has an employee rating of 2.4 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have an average working experience there.

      Reviews by job title

      26 reviews
      1.0
      6 Nov 2025

      Not great but its something

      Customer assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home opportunity, lovely coworkers

      Cons

      lack of support. constant changing rules for managing calls. low pay for the amount you do. regular vulgar calls from customers

      1.0
      21 Jun 2025

      AWFUL

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      none, genuinely terrible place to work -they say they are flexible but will pressure you to work overtime.

      Cons

      unrealistic standard of work, mentally exhausting, minimum breaks, pay is okay

      4.0
      24 Mar 2025

      A Grateful Experience Despite Unfortunate Circumstances

      Senior developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive Team Environment: The company fosters a collaborative and inclusive atmosphere, where employees feel valued and respected. It’s a place where teamwork is truly emphasized. Growth and Learning Opportunities: I’ve had the chance to grow both professionally and personally, with ample learning opportunities in my role. The management encourages skill development and provides constructive feedback. Great Work-Life Balance: The company prioritizes work-life balance, offering flexibility that has been invaluable in maintaining a healthy lifestyle. Transparent Leadership: Leadership is open and transparent, always keeping the team informed about key business decisions, including difficult ones like the upcoming redundancies.

      Cons

      Impact of External Factors: The recent changes in National Insurance rates have created financial strain, leading to redundancies. While this is outside the company’s control, it has affected job security. Limited Career Advancement Opportunities: In some departments, there seems to be a lack of clear career progression or opportunities for advancement, which could impact long-term motivation for some employees.

      Viewing 1 - 3 of 26 Reviews
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      ReviewsESP Group reviews

      Glassdoor has 28 ESP Group reviews submitted anonymously by ESP Group employees. Read employee reviews and ratings on Glassdoor to decide if ESP Group is right for you.