* Head Office is not people-centric and seems disconnected from the day-to-day operations of the venues, offering little support to staff.
* Communication with Head Office is difficult, with long delays in responses and difficulty getting in touch with anyone when needed.
* The environment at Head Office feels insular, with many of the staff being related or close friends, which makes it challenging to raise concerns or issues without potentially offending someone personally connected.
* There is a lack of trust between the venues and Head Office, which creates tension and dissatisfaction.
* There are no significant benefits for staff, which can lead to frustration, particularly for those working long hours.
* Head Office does not spend much time in the hotels, contributing to a feeling of disconnect from the front-line staff.
* Many staff are on zero-hours contracts, which can create job insecurity and make it difficult to plan or rely on consistent income.