know what you're getting in to - Associate Client Support Consultant ADP Employee Review

2.0
20 Oct 2020
Recommend
CEO approval
Business outlook

Pros

benefits and PTO. its nice to not be working

Cons

know that you are working in a call center you are expected to meet certain metrics. managers will be all over you you will feel completely burned out every day. ADP systems constantly break and floods of calls come in. you are a number in this company. your "yearly raise" will be around 30 cents a year lol

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ADP Response
5y
Thank you for the insights and assessment of ADP, and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review. Your feedback and advice will be shared with our leadership teams to improve our processes and associate experience.

Explore other reviews about ADP

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

If you get a good team, you're set for life. The teams here can be amazingly supportive and always advocate for work/life balance.

Cons

The company talks a lot about lateral movement and job growth, but I know a lot of people who come here to stay at the same job forever. If you like somewhere comfortable and no movement, this is your place. But if you're ambitious? This isn't the place for you.

1
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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