ADP does not have a good reputation with its clients - Client Support Specialist ADP Employee Review

3.0
14 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Part time remote, Mon-Fri 9-5 job, holidays and PTO.

Cons

This company forces you to fake it till you make it. Their training is extensive and even then it does not cover all resolutions to common issues in payroll. They inform you about the learning curve being between a year to year and half but if you do not have any prior knowledge of how payroll, tax laws, W2 and other tax forms work it will be very difficult to get by. On top of that almost 70% of clients that call in have expressed their complaints regarding ADP’s services, as even as an associate, have had a hard time contacting other reps to find out what s going on with an existing case. Most of them are unreliable and you really can’t depend on anyone else but yourself. Unless you are passionate about payroll/finances I would not recommend this job.

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ADP Response
3y
Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information, we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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