Pros
Co-workers were fantastic and try their best to support you when you have issues. I was fortunate to have a great manager, but all are not great.
Cons
The role can be misleading. You are glorified (by title) client support; that is all you will have time to be. Imagine having one-and-done calls and also having a client base you must support. This base continues to grow as more people leave and/or get promoted. Based on client levels of complexity and what sales/implementation has done with the client it becomes your problem if the problems are not addressed early in the process. You do the job of several departments and often other departments you partner with do not follow through stressing your relationships with the client and ultimately affecting your service scores. You can have a background in payroll and know what you're doing and even that will not prepare you for the account manager model used. You are not an Account Manager. The only functions you perform that an actual Account Manager performs are Client Support (80-90%) and Client Relationship Management (10-20%). You can ChatGPT the role and the similarities between what it provides as responsibilities and what you actually do is below 50%. There are better roles within the company. This one is not it.
