Rise and Grind - Mass Market Residential Sales Representative ADT Employee Review

4.0
30 Jan 2014
Recommend
CEO approval
Business outlook

Pros

You get what you put into this job. Best piece of advice is to find out who the successful sales people are...you'll know them because the sales numbers are public knowledge in the office. Buy them lunch and shadow them to learn what they do so that you can imitate their behavior. There is serious money to be made in alarm sales. A six figure annual income is a very real possibility. You just have to put in the time and attach yourself to the smart people in the room on the sales and on the installation side.

Cons

Be prepared for lots of training, lots of meetings, and lots of phone calls. The pressure is on to hit sales numbers, but if you are eager to learn and seek out help...showing that you care about your job...they won't run you out of the office over night. Be ready to repeat training and practice activities if your numbers are sub-par. Also watch out for incompetent installation people. Many are great, but the awful ones will literally cost you money.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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