Big waste of time. - Residential Sales Representative ADT Employee Review

2.0
9 Feb 2011
Recommend
CEO approval
Business outlook

Pros

1. ADT has great benefits such as: Medical & Dental Insurance, 401k, Life Insurance, Disability, Paid Vacation. 2. Flexible hours.

Cons

1. When you start you will be paid on training wages that will slowly start to decrease as time goes on. Then after 2 months, all of your paycheck will be based on commission for each sale you make. So if you don't make a sale for a week, you will be paid little or nothing. That's walking on thin ice for a lot of people, including myself. 2. Instead of providing a vehicle for you to drive when you make your calls, you have to drive your own vehicle. So be prepared to put A LOT of miles on your vehicle. 3. Self-Generated Leads(SGL's) are appointments that you create yourself through several methods such as phone calls, door knocking, etc. ADT is very strict on SGL's and you do not make SGL sales, you will be pulled from Telemar (Company Leads) until you make SGL sales.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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