Pros
Only good thing- job is remote
Cons
Majorly understaffed- below skeleton crew status on a daily basis, a hand full of employees expected to cover 24/7 coverage for many clients. Horrible management- very detached management that simply does not care about our health and only cares about pleasing their upper management. Lying to clients- this was the last straw for me and why I left the company. They claim to offer 24/7 coverage to clients and even sell it to them, yet do not even have staff available for after business hours and they should be reported for negligence and shut down. I have seen time and time again how their lack of staff and understanding of cyber security has caused clients thousands of dollars in ransomware, when that is what the clients are paying them for to protect them from.