Worst Company I have Ever Worked For - Service Desk Technician ASM Research Employee Review

2.0
21 Jul 2016
Recommend
CEO approval
Business outlook

Pros

There is nothing positive about this company.

Cons

This company seems to be trying to ruin everything about the National Service Desk. After replacing the former contract company, they cut pay and benefits, did not provide a smooth transition, and do not provide opportunities for overtime. Staff was without insurance for an entire month. This company also cut a large amount of jobs for no reason and began hiring under-qualified employees to replace experienced staff. Upper management does not care how staff is affected.

Explore other reviews about ASM Research

5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy to work with and get along with coworkers!

Cons

No cons really at this time. Typical job!

3.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Training was good. Coworkers are helpful.

Cons

The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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