Not all managers have good people skills. They might be excellent on the technical side of things but maybe have been promoted too fast within the ranks. Leading teams requires more than technical expertise. I would also like to point out some random policy decisions such as continuing with Aetna for insurance is very problematic. Especially when people have complained regarding their lack of cover for certain problems, such as not providing coverage for younger women for prenatal genetic testing. This is definitely something that needs looking into.