Frustrating, lack of support, be prepared to be thrown to the wolves - Virtual Customer Service Representative Amazon Employee Review

2.0
14 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Set your own hours (as long as they are available) Decent pay for a work from home job Direct Deposit Customers are mostly nice The goal is to make the Customer happy

Cons

10% discount is low Training is all online and extremely boring 50 hours to train in Phase 1 and Phase 2 They throw you into calls before you complete the training Team Lead is NEVER online when you're working Support team email box is usually full and can 't receive your email Constant technical errors with VPN and phone system Time between phone calls isn't enough to regroup after a difficult call

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5.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

* Strong ownership culture and high standards * Excellent learning and career growth opportunities * Work on large-scale, impactful problems

Cons

* Fast-paced and sometimes high-pressure environment * Work-life balance can be challenging at times * Expectations can be demanding and intense

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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