Challenging and, Stressful - Virtual Customer Service Associate Amazon Employee Review

3.0
5 Dec 2021
Recommend
CEO approval
Business outlook

Pros

I started working here on 21st September, 2020, as a Fresher. Till then, I have worked under 4 countries of Amazon Operations via calls, chats and emails - support to various customers. Overall, I have found these as positives: - Work from Home - Facilities of Meal Card (worth 1100/-) - Medical support whenever, required via Mybenefits - Early/Timely salary credit, without any delay - Supportive managers (so, I've been in team with) - Gifts for supporting peak

Cons

- Low staffing, so high calls (after the peak ends, as well) - No team play - No growth and, level 2 is 'Hard stuck' to your job level - Stressful, since everyday you have to deal with irated customers and apologize till your ears can't take it anymore. Due to high volume of calls, you will face difficulties carrying a regular lifestyle. So, before you go apply, I'd suggest to do this job, as a Money Earner for your family/other reasons. This shouldn't be your primary goal in life. Select a career with more prospects and, opportunities. Take time and, do what's best for you. Good luck!

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5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits work culture and salary,

Cons

okay team mates, boss was horrible

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

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