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      American Airlines

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      American Airlines reviews

      Toxic - Customer Service Manager (CSM) American Airlines Employee Review

      1.0
      29 Dec 2024
      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Gate agents and the front-line reps

      Cons

      Management was awful and against new faces

      Explore other reviews about American Airlines

      5.0
      9 Jun 2026
      Flight attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility Seniority constitutes trip results Travel benefits People I've met and places I've been

      Cons

      Hours are sporadic On call for several years Away from family

      3.0
      28 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      there is lots of flexibility and great benefits

      Cons

      the only con would be the wages

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