AAdvantage Customer Service - Advantage Customer Service Representative American Airlines Employee Review

5.0
20 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Assisting members with posting miles from flights, reactivation of expired miles and elite status. Non-rev opportunities to fly anywhere in the world/401K for both full and part time. Constant encouragement from supervisors. They do expect you to arrive on time, be mature, and give good customer service to each member. Management strongly believes in training as program is very fluid.

Cons

There is no downside to work for the greatest airline in the world ! Remember we're American Airlines doing what we do best!!

Explore other reviews about American Airlines

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Sharp people, logic oriented, know your stuff

Cons

Analytical people need to speak up

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

benefits schedule travel culture accommodations flexibility

Cons

pay union feels ineffective, c-suite needs to change for overall pain point improvement

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