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      American Airlines

      Engaged employer

      American Airlines reviews

      Its what you make of it . - Customer Service Representative American Airlines Employee Review

      3.0
      12 Jul 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fast paced exciting . Chatting with passengers on there travels. Constantly doing different tasks from counter to gates to aircraft. Solving, helping . Fun coworkers that make the job easy and fun.. Flights perks ! Being part of a global brand and representing them .

      Cons

      Delays, upset passengers. Fluctuating schedule between day and nights . Inconsistent management. Co workers who refuse to assist .

      Explore other reviews about American Airlines

      5.0
      30 May 2026
      Net revenue analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Sharp people, logic oriented, know your stuff

      Cons

      Analytical people need to speak up

      3.0
      30 Jun 2026
      Flight attendant
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits schedule travel culture accommodations flexibility

      Cons

      pay union feels ineffective, c-suite needs to change for overall pain point improvement

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