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American Family Insurance

Engaged employer

Great manager and team, but remote policy changed unexpectedly after hire. - Policy Operations Representative American Family Insurance Employee Review

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Cons

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!

Explore other reviews about American Family Insurance

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Really liked that they offer a pension. Great company.

Cons

The hourly pay could be better for claims

5.0
25 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Willing to let you work from home. Good systems to train you.

Cons

The industry has been in flux for the last few years and it is stressful.

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