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American Family Insurance

Engaged employer

Agents Beware! They have a class-action lawsuit pending! - Agent American Family Insurance Employee Review

1.0
15 Sept 2017
Recommend
CEO approval
Business outlook

Pros

There are none unless you like working for free

Cons

having your book of business stolen once it is establishedIn my opinion, American Family Insurance scams its own insurance agents. They profit from terminating their agents who are local small business owners trying to build a business to achieve their dreams. American Family Insurance is all about protecting the dreams of their clients, but at the same time they are crushing the dreams of their agents. Here are some facts: •American Family Insurance agents are in a contract that can be terminated at any time for any reason. •American Family Insurance agents DO NOT own their “book” (the policies) and have no rights to it if American Family chooses to terminate them. •When an American Family Insurance agent gets terminated (no matter the reason, if any), all of their policies get “bulk transferred” to another agent(s). American Family doesn’t pay commissions on these bulk transfers for 12 to 23 months. •In addition to corporate American Family pocketing the commission for 12 to 23 months, the agent who receives these bulk transferred policies only gets paid 57% of the normal commission rate after that 12 to 23 month period. American Family Insurance is literally profiting from terminating agents. Now, you would think that a growing insurance company would be increasing its agency force, but the amount of American Family Insurance agents has actually decreased by close to 25% over the last several years. Why would American Family Insurance terminate good agents? It doesn’t matter if you are a good agent or a bad agent, the company will profit more and help its bottom line by firing you. Even if you are a great agent, the company is paying you 100% of the commission rate on your policies. They can terminate you, transfer those policies to other agents, not pay any commissions at all for 12 to 23 months (the new agent is forced to service the policies for free) and then only pay 57% of the commission rate after that. American Family Insurance pockets 100% of the commission for those 12 to 23 months, then pockets 43% of what should be paid out to its agents.

Explore other reviews about American Family Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, extended and detailed training. good benefits.

Cons

First month of training was in office at their Phoenix location, after that it was remote.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

Cons

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings

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