13 Dec 2024
Appian Response
1yThank you for sharing your thoughts and concerns. We appreciate your honesty and the effort you put into describing your experience.
It’s encouraging to hear that you value the talent and dedication of your colleagues. Our people are at the heart of what makes this company great, and it’s clear you recognized that. We’re sorry to hear that your experience with leadership and strategic direction left you feeling frustrated and uncertain about the company’s future.
Your concerns about our ability to adapt, focus on meaningful growth, and prioritize substance over appearance are important for us to reflect on. Feedback like this reminds us that while we may be proud of certain initiatives, we must also ensure that we communicate our priorities clearly and translate how they align with building a long-term success, so we build trust across the organization.
We know it’s not enough to say we value feedback—we need to demonstrate that we’re listening and open to change. Your advice about approaching feedback with humility and a mindset of understanding is well-taken and serves as a timely reminder for all of us.
While we may not get it right every time, I want you to know that feedback like yours matters. It challenges us to be better. Thank you again for sharing your perspective.