Great People, great product - horrible non-collaborative environment, siloed departments - Anonymous employee Appian Employee Review

3.0
2 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A world leading product, great features and constantly improving. Some incredibly dedicated and talented people across most departments.

Cons

Most departments see themselves are siloed and not required to work with others - their job is their job, they will do it to the best of their ability and then they will pass on to other people. Unfortunartely this does not work for this platform and it leads to challenges and customer issues. The latest strategy turn towards passing on implementation to partners with no quality assurance is also massively problematic - however there's a culture of "we're Appian - customers and partners should be grateful to even be talking to us, so they'll accept whatever we give them". There is little to no customer obsession.

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Appian Response
1y
Thank you for sharing your experience and for recognizing the strength of our product and the dedication of many team members. We're glad you saw the talent and commitment that we also deeply value. We’re sorry to hear about your siloed experience and concerns around implementation quality. These are important areas of focus for us, and your feedback reinforces the need to continue improving cross-functional alignment. We appreciate the time you spent with us and wish you all the best in your future endeavours.

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