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Atelka

Acquired by TTEC

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Awful work for little money - Anonymous employee Atelka Employee Review

1.0
12 May 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Drawing a blank here. Meet lots of people? Run into some pretty funny customers/situations

Cons

Where to begin... All their software and hardware is painfully out of date - this is probably one of the biggest for me. When I say out of date I mean like... Support programs constantly crashing, computers from the early 2000's that can barely function. Minimum wage - paid when you log in/out of computer Unpaid bathroom breaks with discipline if you take 'too many' Dull atmosphere, no company identity. Nobody wants to be there. Even the site director seemed depressed to be working there. Can't have anything at your work station - literally anything except for a spill proof mug Don't take this job unless you absolutely have to. You will be undervalued, over-managed, and unappreciated

Explore other reviews about Atelka

1.0
1 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great employess pay check team work

Cons

Low salary make you work all the time with no positive out come

2
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Atelka Response
8y
Thank you for taking the time to respond this survey, we're sorry you did you not have a great experience at Atelka a TeleTech Company. We'll take your comments and pass them to the correct department.
2.0
28 Feb 2018
Recommend
CEO approval
Business outlook

Pros

- It's a full time job in Fredericton. All you need to get in is a pulse. - With their turnover as high as it is, standards are pretty low. - Advancement to management is pretty easy due to high turnover. Just show a bit of persistence and effort and you'll stand out. - The experience is great for when you apply to another job. - If you can get onto the eChat team, you've got an almost decent job (for half of what you ought to be paid, admittedly, but so it goes). - Very occasional incentives for high traffic times (Black Friday, Boxing Day, etc)

Cons

- Upper management sees you as disposable parts, not people. - There's no reliable communication from or between management. - Objectively toxic work environment, little to no effort made regarding harassment complaints. - Scheduling is a frequently evolving disaster. - Labour laws are treated as more of a suggestion. - Fairly frequent abusive customers. - Pay is essentially minimum wage for what is a fairly complex customer service position. Commission is negligible even when making a decent amount of sales. - You'll be working for a Canadian cell phone provider, so things get pretty evil pretty quick (have fun telling folks they'll have to pay all those usage fees!) - The equipment and systems are of very low quality. - Very little upwards mobility past open Team Leader, Integrator, or Trainer positions. - Advancement leads to significant increase in responsibilities, marginal increase in pay.

2
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