Pros
- It's a full time job in Fredericton. All you need to get in is a pulse.
- With their turnover as high as it is, standards are pretty low.
- Advancement to management is pretty easy due to high turnover. Just show a bit of persistence and effort and you'll stand out.
- The experience is great for when you apply to another job.
- If you can get onto the eChat team, you've got an almost decent job (for half of what you ought to be paid, admittedly, but so it goes).
- Very occasional incentives for high traffic times (Black Friday, Boxing Day, etc)
Cons
- Upper management sees you as disposable parts, not people.
- There's no reliable communication from or between management.
- Objectively toxic work environment, little to no effort made regarding harassment complaints.
- Scheduling is a frequently evolving disaster.
- Labour laws are treated as more of a suggestion.
- Fairly frequent abusive customers.
- Pay is essentially minimum wage for what is a fairly complex customer service position. Commission is negligible even when making a decent amount of sales.
- You'll be working for a Canadian cell phone provider, so things get pretty evil pretty quick (have fun telling folks they'll have to pay all those usage fees!)
- The equipment and systems are of very low quality.
- Very little upwards mobility past open Team Leader, Integrator, or Trainer positions.
- Advancement leads to significant increase in responsibilities, marginal increase in pay.
