-Subpar pay -Only seems worth it to work here if you can get out of Insurance Operations (customer service).
Mid level management are all busy trying to prove themselves. Meanwhile the entire department is a revolving door, turnover is insane. Morale is in the dumpster. You cannot make yourself irreplaceable to the department or you will never be promoted (“We really need you where you are right now.”), but if you don’t perform well enough you are micromanaged like crazy.
They’ve begun hiring outside individuals into leadership roles who do not know anything about our company. Or promoting individuals from other departments into our leadership roles who don’t know how our department functions. Meanwhile our longtime workers who have put in time in effort are stuck and unable to advance their careers. If you can somehow sneak into another department maybe you’ll get better pay and a less toxic culture. But while you’re here you gotta keep your friends close and watch your back because the walls have ears and office politics are WILD.
Not to mention how they moved the customer service departments to a new building with subpar amenities and didn’t even offer us a “sorry” or financial compensation for lost benefits (like a cafeteria, actual break rooms, etc.) and when you attempt to ask questions about this in all employee meetings (which you now have to attend via Microsoft Teams because they don’t want lowly customer service workers to be seen or heard from anymore in the main building) your questions are filtered through a moderator. If it’s not a softball question that exec would be happy to answer it’s not deemed worthy of a response.
I’d go to HR (or Human Capital as they’ve so grossly changed the name to) but they are here to protect the interests of the C-Suite. NOT the workers who keep this place running.
