Service Desk Analyst - Service Desk Analyst BT Group Employee Review

1.0
27 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Shifts, mainly UK shifts and skeletal staffing for night shifts

Cons

Poor annual review system Favorism towards employees who belong to a particular region Unsupportive managers Lack of recognition for good performers No work life balance No leaves if you are sick and dying but people avail long annual leaves and no one questions that If you are a localite stay away from here

Explore other reviews about BT Group

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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