Pros
The company is positioned to possibly be an industry leader and revolutionize the contact center field. Personal Development fund gives you $1k per quarter to learn something you want (e.g acting, sports, etc.)
Cons
After seeing the reviews, I thought it was a great place to work. And when I first started working here, I thought it was too. I was asked to write a review around 1-2 months after joining, and like many of the reviews, I gave it a positive one. But the culture has been changing and I've seen some things that made me change my mind. You can get fired with no prior notice. I've seen many people (from top and bottom) get kicked out without them seeing it coming. Some people are definitely over worked. Pay isn't that competitive.