Pros
None I can think of honestly
Cons
It never felt like you could do your job without the CEO/CFO getting involved on some level. It was the definition of micromanagement The HR contact (CFO) and CEO are husband and wife, there is no way to address an issue with one or the other due to this conflict of interest. Yes, it is a small company but when you cannot register a legit complaint due to this relationship it creates an environment that is unpleasant. CEO was often condescending and interjecting himself in processes without looping in parties that were supposed to be involved in it. This led to mass miscommunication and oftentimes it undermined the person who was supposed to be managing whatever the aspect of the project in which they were assigned. Clients largely don't respond to the emails/phone calls they get from CS due to the turn-over. Oftentimes the CEO/CFO would need to email them to get a response which wound up in a "see they respond" sort of mentality. Paychecks were hand-cut and if they weren't done by the end of your shift you would go until the next day (sometimes over the weekend) until you were paid. There were times employees over a holiday would get to leave early which sounds great until you realize some people left 2 hours early and others who worked earlier got an hour or less- there were times some people weren't even told. The technology was buggy (and dated), CS was more de-escalation than actual support.