Great company overall, but pick your team and manager carefully - Customer Service Technician Baxter Employee Review

4.0
4 Jan 2024
Recommend
CEO approval
Business outlook

Pros

-Small team feel -Big healthcare company benefits are decent -Work from home was an option several years before COVID -High quality training. -Clear corporate goals. -Middle management is pretty effective. -This company attracts productive workers.

Cons

-Strict attendance policies -recent merger led to poorly trained leaders ending up in management positions and hurting the team/working environment. -HR is not your friend -Large corporate structure means making quick changes to procedure as needed is VERY slow. -Once you're on a team, you're basically waiting for your supervisor to advance, change jobs or retire for any natural advancement. There's very little growth opportunity with in the same job. You'll need to apply elsewhere within the company to grow your career. This is fairly common at large companies, but still frustrating to deal with over multiple years.

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Baxter Response
2y
Thank you for your four star review and detailed comments which we value greatly. We have been going through a period of change as you've acknowledged, and are continuously looking at ways to improve. We're glad you experienced good training, benefits and clear company goals whilst feeling part of a close team. Wishing you all the best in your next venture.

Explore other reviews about Baxter

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work for!

Cons

Needs better management process for growth

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Sometimes pay, but not worth potentially losing your job

Cons

Layoffs every few months. Too many middle management that don't have any technical skills. Will be sold off to equity firms in the next 5 to 10 years

1
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