Seasonal Customer Experience Specialist - Customer Experience Specialist Best Buy Employee Review

1.0
29 Oct 2019
Recommend
CEO approval
Business outlook

Pros

There were many nice people there and they had a lot of respect for each other

Cons

They don't tell you that a "Customer Experience Specialist" is more about aggressively selling their credit card and rewards program, and less about the customer experience. They don't tell you, in the interview, that they have quotas for employees to sign people up on their credit card. They don't tell you that you and your department will be evaluated on how many customers you can sign up (even if you're part-time, temporary, seasonal). They don't tell you that after less than a week of part-time working there, they'll bombard you with expectations about pushing customers to sign up for their products.

Explore other reviews about Best Buy

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- No-pressure sales - Never the same day - Great management and co-workers

Cons

- Not for those who refrain from quotas, this is a SALES position

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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