Pay does not reflect workload - Store Manager British Heart Foundation Employee Review

KPIs are unrealistic, weekend and bank holiday working expected. Expect to do unpaid overtime. When you complain about workload the answer is always to get more volunteers. Expect to run a store with the absolute bare minimum of staff. Expect to lift heavy furniture. They 'talk' of work/life balance but for anyone working in a store this is non existant. It's all about ticking boxes and gaining awards for the charity than their staff wellbeing and donors. This is very hard work for very little pay. By the time I left I was pretty much on minimum wage (if you counted the unpaid overtime) experience is not rewarded.