Pros
I worked here for over five years and and found it to be a great, steady, well-paying job. I learned very much about customer service and call center operations. The management was all very knowledgeable and easy to get along with. I never had a problem with them or any employee there. This company is all about performance and attendance. If you are good to them, they are good to you. The hours available provided a good work/life balance. Just about all management was promoted within and thoroughly knew the job of the frontline of the company; the agents taking inbound calls or making outbound calls. Most of prospective customers had indicated on the internet that they were interested in what the phone operators were calling about.
Cons
Most companies seem to have this problem, and that is communication. Even though management knew the job, they weren’t always on the same page. The call center does not offer the option to work from home, even though no special program is needed. Management was very concerned about being efficient and almost too efficient. There was usually no time at all between calls, which burns people out. Not very much room to move up since the company isn’t very large.