Treated like a Time a Dozen - Customer Service Representative Cengage Employee Review

Awful place to work. Good Training is pretty much non existent. In the Call Center there are different Departments for K-12 Schools, Higher Ed, and Cengage Brain, but you are only trained in your department yet if you get another departments call, you have to own that call,even though you do not have access to the same data bases that group has. They call it 'White Glove" service which is crap, because how is that great customer service to take a call for a department you know nothing about. The worst part of the job is that you live in fear everyday of transferring a call to the wrong department by mistake and that department tells on you, they fire you. If you do not believe me ask anyone who works in the Kentucky call center and this will be confirmed. We are very under paid, and you do the job of many departments. Raises are horrible. I have received a $.25 cent raise and I have been here for over two years, and I got the maximum raise because my number s were great. Upper Management is a joke, They are mean and very condescending. You should read some of the emails they send to us. They are almost threatening. This company could care less about their employees.