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      Cengage

      Engaged employer

      Cengage reviews

      Not Great - Customer Service Representative Cengage Employee Review

      1.0
      18 Sept 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Insurance, Coworkers and direct manager were nice, when it was not rush time the job was pretty easy and bareable.

      Cons

      Upper Management was a Micromanaging nightmare. A lot of passive aggressiveness in meetings and would specifically target certain employees if they didnt like them, demanding unrealistic standards of work.

      Explore other reviews about Cengage

      5.0
      10 Jun 2025
      Senior financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      - Work life balance is great

      Cons

      - Nothing I could complain about

      2.0
      26 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers, decent work-life balance, fully remote,

      Cons

      Very disorganized and unstable. There are constant changes to the business including rounds of layoffs every few months. Everyone works in constant fear of losing their jobs which is incredibly damaging to morale and productivity. Not a lot of opportunities for growth and promotion. Incredibly low pay. Budgets constantly slashed and projects canceled left and right. Poor communication from executive management and directors.

      3
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