Leadership behaviour that creates a psychologically unsafe workplace - Account Manager Certis Employee Review

Employees have consistently reported bullying‑adjacent behaviour from senior leadership, especially the COO; described by staff as belittling, intimidating, and emotionally corrosive. The COO’s communication style is widely experienced as vicious rather than directive, creating a climate where staff feel targeted, unsafe, and constantly on edge. Psychosocial hazards are not isolated as employees describe patterns of public criticism, exclusion, and aggressive tone that leaves them anxious, distressed, and fearful of speaking up. Staff frequently report that the COO’s approach to conflict feels punitive, contributing to a culture where psychological safety is effectively nonexistent. HR processes are experienced as performative rather than protective, leaving employees feeling unshielded from harmful leadership behaviour. The cumulative effect is a workplace many employees describe as toxic, intimidating, and emotionally exhausting, with psychosocial harm embedded into daily operations.