Great company, poor management - Administrative Assistant Cleveland Clinic Employee Review

2.0
7 Apr 2020
Recommend
CEO approval
Business outlook

Pros

- Cost effective health care - Top notch health care - Amazing services offered - Great colleagues - Room for advancement if your manager allows it If youre lucky enough to get a good manager, you could be happy here.

Cons

Overall cons have to do with poor management which can vary in each department. Each department is their own entity, and management runs it how they want. Cons and ratings are based on the aforementioned: - Departments are not cohesive - Guidelines in employee handbook, but everything is management discretion---can circumvent all rules - Bosses not leaders in top roles---do not want others to succeed, move up or move on as impacts them - Ultimatley no room for growth based on previous bullet - Favoritism---Different rules for different employees - Other duties as assigned means doing several FT jobs, most unrelated to role and for no additional pay - Management creates hostile work environment, pitting employees against one another - Management is so far removed from the real.world and disconnected from employees. - Do not value prior experience within other companies - Low pay for experience brought to the table and the job you will actually be doing. - All about seniority not skills - Same title is extremely different within department and throughout company - If not salaried you will be treated like a child---told hourly employees cannot be trusted - If you are good at what you do they will take advantage of you---take on workload of others at higher pay grade and be reprimanded of their work is not done---ultimately falls on you. - Promised the world to keep you working hard, but do not deliver anything but excuses for not following through - APR is a joke. Do not use 360 feedback and cannot provide feedback re: management, only goes "top down", minimal increase for excellent reviews, no promotion - Fear repercussions if you speak out - Patients first is their motto at any cost to the subordinates. I came into an office where employees were crying daily---all ages, all races, all walks of life. All cannot be wrong. The Clinic does so much for the community and patients, but treats employees like they are lesser than.

Explore other reviews about Cleveland Clinic

5.0
30 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work environment for me

Cons

Nothing really bad to report

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Cleveland Clinic Response
7mo
Thank you for your review. We appreciate your feedback and your time with us at Cleveland Clinic – best of luck in your future endeavors!
3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance and maternity benefits are great, though some people have been aggravated by the addition of a deductible in 2026. There is also decent tuition reimbursement, but you need to carefully read all of the policies as the wording can be tricky and even HR doesn't understand all of their own policies.

Cons

Pay seems inconsistent and raises are a joke, getting lower and later every year. PTO is decent but keep in mind that getting paid for holidays comes from that PTO and plan accordingly. HR is a complete JOKE! They never answer, don't seem to understand any of their policies, and have no idea what they are doing. It takes weeks to get ahold of anyone, and they are the farthest from helpful I've ever experienced. Retirement matching is based on years of service, they will put the money in the account but only vest after 3 years so don't count on the amount it shows unless you know 100% for sure you will be there more than 3 years.

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Cleveland Clinic Response
1w
We appreciate your review. We want our caregivers to have the best experience possible working at Cleveland Clinic and your feedback is important in achieving that goal.
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