Was Good, Now it's Not: Mass IT Offshoring and Bad Handling of the HR aspect of the process - Information Technology Specialist Close Brothers Employee Review

2.0
8 Aug 2023
Recommend
CEO approval
Business outlook

Pros

I have worked for Close for over 5 years in Information Technology. Close use to be a good company to work for. Management seemed to understand the dificulties facing modern IT departments and were willing to flex where and when required. Salaries were average but good working practices and good people made this palatable.

Cons

Recent mass redundancies with large proportions of the work workforce being offshored has changed this. Hundreds of people made redundant with a single movement. A single badly worded, badly rehearsed remote meeting with the CIO was how the announcement was made. Add a sub optimal, well below banking industry redundancy package to this and you can see where they are heading. Things are being made worse by the bad Human Resource handling of the situation. A horrible dehumanised, segmented approach to process has added to this making a bad situation worse. Little or no communication regarding process or procedure. Little or no regard to mental health throughout the process, in fact the announcement was actually made during mental health week, go figure if they really do care about at all. I cannot comment on the situation external to Information Technology department but I would stay away from any roles internally until such time they figure out it all needs to be onshored again.

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Close Brothers Response
2y
Thank you for taking the time to leave a review. We’re pleased to hear that during your time working with Close Brothers you’ve experienced good working practices and worked with good people. We understand that the recently announced consultation has created uncertainty around roles within parts of our IT team. We put colleagues first and will be doing everything that we can to support you, and other affected colleagues, through the transition. Please reach out to our HR team if you would like to discuss this and anything else further.

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Cons

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