Toxic Office Politics - Customer Support Representative Cloudtalk Employee Review

1.0
9 Jul 2026
Recommend
CEO approval
Business outlook

Pros

No pros whatsoever I can think of

Cons

I worked at this company for less than a year, but that was more than enough time to understand the culture. One of the most concerning things I witnessed was how remote senior employees were discussed behind the scenes. There appeared to be active conversations about how to remove or push out certain remote workers, even though those same employees were later reassured that their jobs were safe. Hearing that contrast firsthand was deeply uncomfortable and made it very difficult to trust anything communicated by management. This was not just a one-off comment or a misunderstanding. It felt like there was a broader attitude that remote workers, especially senior ones, were a problem to be dealt with rather than experienced people who had contributed to the company. The lack of transparency around this created a tense environment and made it feel like people could be quietly targeted while being told everything was fine. At the same time, office-based employees were closely monitored by leadership working remotely themselves. That double standard added to the feeling that rules were enforced selectively and that leadership cared more about control than fairness or trust. The office politics were exhausting. Instead of a healthy workplace where people could focus on doing good work, the environment felt shaped by micromanagement, inconsistent communication, and quiet maneuvering behind the scenes. Anyone considering joining should ask direct questions about remote work, job security, management transparency, and turnover. Based on my experience, these are serious cultural issues.

Explore other reviews about Cloudtalk

5.0
26 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Many opportunities to grow and learn. Flexibility.

Cons

Fairly new start-up company so there can be changes happening quickly.

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

For me, working from home isn’t just an appealing prospect — it’s a reality. You don't have to come into the office at all if you don't want to, and nobody will force you to. Everything is built on trust: what matters are the results, not how many hours you spend sitting at your desk. When you do decide to come in and socialise, you'll find the environment amazing. The Sky Park offices are in an excellent location with great accessibility, and the office itself is modern, inspiring and well equipped. If you need to concentrate or focus, you can book a meeting room in which to work. (If the office is too noisy at that time.) People are on the same wavelength here, the atmosphere is great, and we enjoy grabbing coffee together. Management is extremely approachable, and the 'open-door policy' really works here. You can talk openly and personally with management about anything at any time. I genuinely enjoy the product we’re working on — it’s constantly evolving, and I can see real results. The company is also growing dynamically, and this growth brings opportunities for employees. If you're driven and receive the necessary support, you'll definitely find opportunities for career advancement here.

Cons

To be honest, I can’t think of anything significant to criticise about the company at the moment. Of course, rapid growth sometimes necessitates minor changes to processes, but these are openly and constructively addressed as they arise. I’m completely satisfied here at the moment.

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