Easy job, good retail/customer service experience. Talk to customers, suggest items, ring them up and send them off. - Sales Associate Coach Employee Review

4.0
25 Mar 2015
Recommend
CEO approval
Business outlook

Pros

If you have good management team, you will enjoy this job. The managers I had were laid-back and practical. It's an easy job that requires basic social skills. The store runs itself more or less, so just talk to customers and suggest items. Good retail/customer service experience for a college student.

Cons

Corporate seems to be struggling to stay relevant against other handbag retailers. They push company wide policies for "email capture" and "add-on sales." These policies have little to no effect on customers. Although I got along with the managers, I witnessed some workplace gossip/drama between coworkers (kind of funny to be honest.) The job itself can get kind of boring as you'll be doing the same thing every day - you'll find yourself talking to customers out of boredom. You will eventually lose steam and motivation due to sheer boredom and the static job responsibilities. Just do your job (it's super easy) and get along with others and you'll enjoy it.

Explore other reviews about Coach

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good managers Friendly environment everyone is willing to help

Cons

Minimal Benefits during slower months hours can get cut by a lot

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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