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Compass Family Services

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Diamond in the rough with problematic leadership - Assistant Program Director Compass Family Services Employee Review

2.0
24 Feb 2025
Recommend
CEO approval
Business outlook

Pros

* The healthcare benefits are fantastic * Staff are incredibly passionate and helpful * Surface level culture is positive * Pay is generally better than average across all positions.

Cons

* When prompted to negotiate for my salary, HR lied and said there was a policy that had all new hires come in at a specific pay for each role. I later saw tangible proof that this was an underhanded negotiating tactic. This disregard for investing in staff is prevalent and visible in other areas such as training and systematic support. * Culture and difficulty of the work vary wildly between departments. My department had a Senior Director who had been administering the grant that funded my position for nearly 3 years but had no idea of how to fulfill the deliverables and was actively dismissive of any attempts to establish services. As a result, I had to do their job, my job, and case management. * Despite the constant assurances otherwise, leadership do not truly value their staff. Training is performative and unhelpful, actual support is non-existent, and leadership frequently antagonizes the union for no justifiable reason.

Explore other reviews about Compass Family Services

5.0
8 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Compass has been and continues to be the best job I’ve ever had. No non-profit is perfect, but Compass is filled with passionate, hard working people who care deeply about both their clients and their coworkers. I also believe the current senior leadership team is very interested in listening and learning. I’ve never worked for a place that invests so much time and energy into listening to employees and creating a positive culture.

Cons

There have been problems with leadership in the past due to some leaders showing hostility toward unionization. I believe this has improved greatly over the past year.

1.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Not many. Management acts as if state benefits allotted are more than enough to keep us satisfied meanwhile, the CEO and upper management take ample time off whenever they please.

Cons

If you’re thinking of applying here, I’d look elsewhere for your own mental health. Compass is incredibly corrupt internally. HR is a joke and has been led by someone with personal ties to the CEO which makes raising concerns pointless. Management is incredibly inept and constantly looks to employees to solve their issues and take charge. I noticed that certain managers have no relevant experience being managers but get into these positions because of the tremendous amounts of “brown-nosing” they do for upper management. People of color are consistently used as front-facing employees meanwhile upper management is made up almost entirely of white folk. Yet, they highly advertise as advocating for people of color. Most recently, some staff were found to be embezzling money from client furniture requests and yet nothing was shared amidst staff about how this would be handled. Some staff with a previous record go on to upper management while those who raise concerns are quietly exited and focused on.

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