Inconsistency is key - Customer Care Specialist Concentrix Employee Review

1.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- nice colleagues - fruit basket every two weeks sometimes

Cons

- promotion behind the back of the team and by how charismatic someone is in the eyes of the team leader, not equal opportunities for everyone as promised and not by performance - overpromising and underdelivering (things promised during interview will never happen or nobody remembers them suddenly) - Tickets to HR regarding health insurance that has not been issued after over 2 months of working here take more than 5 weeks to get answered - changes in shift plans that directly impact income and make it hard to plan - evasive payment system that grants a base salary of 6, XX € an hour (which is used to pay less in total when it comes to overtime, nightshifts or holidays) plus a language bonus that is kept separated from the salary and is not counted in when it comes to overtime, etc. (different languages get different bonusses - not equal pay for equal work) -very chaotic and rules on how to do what change a lot but no system in place to ensure everyone gets the memo

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Concentrix Response
4mo
We never enjoy hearing that our game changers are dissatisfied. We want to tackle your concerns and improve your experience with us. Please reach out to our People solutions team as soon as possible.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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