Pros
Incentives ( MIP , attendance bonus , NBA % = depends on NBA% ) Location since the site is right along at EDSA. Team from process training to production. A good start for newbie i would say. Hell agad ganern!
Cons
Gatekeeper = NCP ( to get the $ ) daily i monitored my NCP and its a single digit which is good but when my month result shows i'm 10-15% low from the target. ( this is the reason why i left cnx ) Support ( You'll be told you can ask help from the other team within your unit if your TL/SME is not avail but none of them will take your call better to own it will save you your AHT and a possible positive rating. ) SPRINT DEALS i feel like im robbing the customers. As CSR your duty is to make your customer happy but.... NCP 95% - 99.99% you will get 50% of the equivalent amount from using NBA NCP 99.99 - 130% happy kiddo ( 100% of the equivalent amount +++ perks (god level) )