Pros
Works from home- no commute. Even training is done in your home. Some of the staff are very pleasant to work with.
Cons
Pay is very low. The job isn't to hard, but considering the work you do, you are paid bottom end. The staff usually doesn't know what they are doing half the time, nor show compassion. I can say the new project I am training in is not bad. I worry about my Managers, because the last one with Turbo Tax was forced to rush a class so fast, they couldn't keep up and literally said they will not keep up with the questions. Not paying during certain activities, like taking a bathroom break, you are docked pay. I cannot control the times I need or have the urge to go to the restroom. Little things like that, look really bad for you. Pay is really low, compared to what you do, but it is how the company stands, so I can't complain to much there. The job is defiantly not organized.