Stay as far away from a place that will not support you - Team Lead Concentrix Employee Review

1.0
17 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The agents you help are amazing, the teams you lead are easily the best part of working here.

Cons

Low pay, threatening of benefits instead of offering more competitive pay, little support from higher ups or even direct leads, especially in facing unreasonable clients. Toxic people are allowed to stay because of knowledge base instead of being transferred or removed. Please stay as far away from this company as you can if you jave other job prospects

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Concentrix Response
3y
Hi, thank you for leaving us this review and giving us a chance to address the concerns you've brought to our attention. It's unfortunate that you've had this experience with us so far and we apologize for this. Staff happiness, healthy work environments, and supportive leadership are immensely important to us and we're alarmed that you're not getting the experience we intended. With that being said, we would like to encourage contact your local People Solution team so these issues can be addressed more directly. If you'd rather remain anonymous email staff.online.feedback@concentrix.com so we can get to the bottom of this and hopefully turn things around for the better. Thanks again for sharing.

Explore other reviews about Concentrix

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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